Bosnia and Herzegovina

 
Communications Regulatory Agency
 

Mehmeda Spahe 1,

71000, Sarajevo,

Bosnia and Herzegovina

Tel:033 250 600 
Fax: 033 713 080
info@rak.ba
www.rak.ba

The Communications Regulatory Agency (the Agency) was founded on March 2nd of 2001 by merging the two existing regulatory authorities: the Independent Media Commission (IMC) and the Telecommunications Regulatory Agency (TRA). The Agency is a convergent regulator, reflecting the merging of technologies in the telecommunications and broadcasting.

The Communications Regulatory Agency is an independent institution of Bosnia and Herzegovina operating at the national level by applying the Law on Communications of Bosnia and Herzegovina, in accordance with the general principles of objectivity, transparency, and nondiscrimination, and is fully independent in its decision-making.

In accordance with the Law on Communications of Bosnia and Herzegovina, the responsibilities of the Communications Regulatory Agency are: the creation and promotion of rules in the broadcasting and telecommunications sectors, the licensing of operators in the broadcasting and telecommunications sectors, the planning, management and allocation of the frequency spectrum, the implementation of technical and other standards relating to quality, and the establishment and maintenance of the license fee system.

The Law on Communications of Bosnia and Herzegovina defines the mandate and the responsibilities of the Communications Regulatory Agency. It gives the Communications Regulatory Agency the authority to regulate the convergent market of broadcasting and telecommunications and to manage the radio frequency spectrum.

National Market Statistics

1. Fixed Public Telephone

Operators who own licenses for public fixed telephone services are:

  • BH Telecom Sarajevo,
  • Telekomunikacije Rs a.d. Banja Luka,
  • JP Hrvatske Telekomunikacije d.d. Mostar.

All three operators had a monopoly in fixed telephony in the areas covered by their fixed network until 2006, when first interconnection agreements were signed with new operators, providers of public fixed telephone services. After the emergence of new operators in the market, the Agency carried out the assessment of market power of each operator and the above three operators were declared "operators with significant market power" in the fixed line services in Bosnia and Herzegovina in 2013.

Table 1: Number of subscriber lines for fixed telephone network in BiH (2001 - 2013)

Number of fixed direct telephone lines in operation

Telecom operator / year

BH Telecom

Telekom Srpske

HT Mostar

Alternative operators

Total

Index

2001

452,778

274,474

119,774

/

849,027

/

2002

484,996

290,087

127,753

/

904,838

107.0

2003

509,094

298,922

128,000

/

938,019

103.6

2004

518,550

303,435

129,541

/

951,526

101.4

2005

538,242

304,463

126,152

/

968,857

101.8

2006

531,273

323,816

130,392

/

985,481

101.72

2007

568,670

328,868

124,937

/

1022475

103.75

2008

524,814

329,634

126,663

/

981,111

95.95

2009

507,318

313,462

126,846

/

947,626

96.58

2010

502,376

360,102

127,202

/

989,680

104.43

2011

480,903

337,991

124,462

12,581

955,937

96.59

2012[1]

458,721

322,581

121,888

26,263

929,453

97.23

2013

423,429

308,270

114,785

45,138

891,622

95.93

Source: Reports of BH Telecom, Telekom Srpske, HT Mostar and alternative operators

Table 1 gives the total number of fixed telephone lines, which represents the sum of active analogue fixed lines, ISDN (integrated services digital network) channels, number of telephones and VoIP (Voice over IP) subscriptions. Growth Index (the number of fixed direct telephone lines in operation for 2013 / number of fixed direct telephone lines in operation in 2012) in 2013 was 95.93.

Image 1: Number of active fixed telephone lines in Bosnia and Herzegovina (2002-2013)

As illustrated in Image 1 the number of active fixed telephone lines is decreasing compared to 2012. The level of penetration of fixed telephony at the end of 2013 was 23.21%.

Figure 1. The penetration of fixed telephony in BiH (2002 to 2013)

Table 2 shows the number of public phone boots for all three dominant operators in the period 2003-2013.

Table 2: Number of public phone boots in BiH (2003-2013)

Number of public phone boots in BiH

Telecom operator / year

BH Telecom

Telekom Srpske

HT Mostar

Bosnia and Herzegovina

Number of phone booths per 1000 citizens in BiH

2003

1549

906

586

3041

0.79

2004

1542

1236

576

3354

0.87

2005

1512

1256

483

3251

0.84

2006

1465

1430

459

3354

0.87

2007

1427

1235

409

3071

0.79

2008

1399

1163

233

2795

0.73

2009

1349

1073

145

2567

0.67

2010

1284

732

233

2249

0.59

2011

1181

714

106

2001

0.52

2012

1129

851

98

2078

0.54

2013

1062

663

89

1814

0.47

 

         Source: Reports of BH Telecom, Telecom Srpske and HT Mostar

There was a decline in the total number of public phone boots in 2013 compared to the previous year (Figure 2).

                 

Figure 2. Graphical display of number of phone booths per 1000 citizens

1 .2. License for the performance of activity of providers of public fixed telephone services

During 2013 the number of licensees for the performance of activities of providers of fixed public telephone services (previously "license to provide fixed telephone services") did not change. License was granted to company Austrofon d.o.o. Tuzla, and due failure in payment license was revoked for Company Mitel - Line d.o.o. Pale. The following is an overview of operators who have licenses to perform the activities of providers of public fixed telephone service as of December 31st 2013.

Table 3: Overview of operators who own licenses for performance of activities of providers of public fixed telephone services

Ord.

Company Name

Address

1.

T3 d.o.o. Sarajevo

Tvornička no. 3

71000 Sarajevo

2

AirABA d.o.o. Sarajevo

Hamdije Ćemerlića no. 2

71000 Sarajevo

3

ELTA - KABEL d.o.o. Doboj

Svetog Save no. 26

74000 Doboj

4

Blicnet d.o.o. Banja Luka[2]

Majke Jugovića no.  25

78000 Banja Luka

5

Logosoft d.o.o. Sarajevo

Igmanska no. 9

71000 Sarajevo

6

EuroproNET Bosnia d.o.o. Sarajevo

Fra Anđela Zvizdovića no.  1/8 (A)

71000 Sarajevo

7

AKT.Online d.o.o. Sarajevo

Fra Anđela Zvizdovića no. 1 A/21

71000 Sarajevo

8.

M&H Company d.o.o. Sarajevo

Terezije bb

71000 Sarajevo

9.

Telemach d.o.o. Sarajevo

Džemala Bijedića no.  216

71000 Sarajevo

10.

Telrad Net d.o.o. Bijeljina

Srpske vojske bb

76300 Bijeljina

11.

Voiptel Net d.o.o. Brčko Distrikt

TC Sloboprom S,

Bulevar mira 5

76100 Brčko distrikt

12.

Dasto Semtel d.o.o. Bijeljina

Račanska no.  98

76300 Bijeljina

13.

Austrofon d.o.o. Tuzla

Albina i Franje Herljevića no. 7

75000 Tuzla

 

1.3. Mobile communications 2G - GSM services

In Bosnia and Herzegovina there are three operators licensed to provide GSM services. These are:

BH Telecom d.d. Sarajevo,

Telecom Srpske a.d. Banja Luka,

JP Hrvatske Telekomunikacije d.o.o. Mostar.

Table 4 gives elements of the development of mobile telephony for the period 2003-2012 in terms of installed capacity and number of subscribers.

Table 4: Installed capacity and number of subscribers of licensed mobile operators in Bosnia and Herzegovina (2003-2012)

Telecom operator

BH Telecom

Telekom Srpske

HT Mostar

Bosnia and Herzegovina

2003

numeration space

600,000

600,000

-

-

postpaid

111,279

59,024

-

-

pre-paid

409,771

328,787

-

-

total subscribers

521,050

387,811

-

-

2004

numeration space

900,000

700,000

200,000

1,800,000

postpaid

105,481

53,721

59,400

218,602

pre-paid

610,254

439,985

138,600

1,188,839

total subscribers

715,735

493,706

198,000

1,407,441

2005

numeration space

950,000

700,000

280,000

1,930,000

postpaid

113,354

52,329

59,526

2,25,209

pre-paid

703,905

506,000

159,253

1,369,158

total subscribers

817,259

558,329

218,779

1,594,367

2006

numeration space

1,200,000

820,000

330,000

2,350,000

postpaid

105,790

79,211

70,295

2,10,504

pre-paid

849,529

550,137

251,254

1,677,312

total subscribers

927,284

638,983

321,549

1,887,816

GPRS subscription channels.

187,700

69,773

34,959

292,432

2007

numeration space

1,450,000

1,600,000

800,000

3,550,000

postpaid

97,725

80,809

84,617

263,151

pre-paid

971,559

799,528

416,187

2,187,274

total subscribers

1,069,284

880,337

500,804

2,450,425

GPRS subscription channels.

97,725

120,604

105,393

323,722

2008

numeration space

1,600,000

1,600,000

800,000

4,000,000

postpaid

114,840

118,696

93,096

326,632

pre-paid

1,311,950

990,990

549,464

2,852,404

total subscribers

1,426,790

1,109,686

642,560

3,179,036

GPRS and WAP marked.

316,183

243,757

186,053

745,993

2009

numeration space

2,000,000

1,900,000

900,000

4,800,000

postpaid

115,832

162,807

93,711

372,350

pre-paid

1,135,635

1,068,682

615,397

2,819,714

total subscribers

1,251,467

1,231,489

709,108

3,192,064

2010

numeration space

2,100,000

2,000,000

1,000,000

5,100,000

postpaid

121,670

185,387

113,881

420,938

pre-paid

1,184,581

1,158,619

249,562

2,592,762

total subscribers

1,306,251

1,344,006

363,443

3,013,700

2011

numeration space

2,100,000

2,100,000

1,200,000

5,400,000

postpaid

156,679

205,099

156,424

518,202

pre-paid

1,204,869

1,172,670

275,542

2,653,081

total subscribers

1,361,548

1,377,769

431,966

3,171,283

2012

numeration space

2,600,000

2,100,000

1,600,000

6,300,000

postpaid

183,165

216,548

175,719

575,432

pre-paid

1,310,040.

1,194,621

272,238

2,776,899

total subscribers

1,493,205

1,411,169

447,957

3,352,331

Source: Reports of BH Telecom, Telekom Srpske and HT Mostar

In Bosnia and Herzegovina there are two operators who are registered as providers of public mobile telephone service and provide mobile telephony services on the basis of commercial agreements concluded with the licensees for GSM services. These are IZI mobil working under contract with MTEL and Blicnet which has a contract with BH Telecom. Due to the late start of operation in 2013, Blicnet did not receive a questionnaire for 2013.

Table 5 gives elements of the development of mobile telephony in 2013 in terms of installed capacity and number of subscribers.

Table 5: Installed capacity and number of subscribers of mobile operators in Bosnia and Herzegovina in 2013.

Telecom operator

BH Telecom

Telekom Srpske

HT Mostar

IZI mobil

Bosnia and Herzegovina

2013

numeration space

2,950,000

2,100,000

1,600,000

 

6,650,000

postpaid

207,787

279,832

185,673

 

673,292

Pre-Paid

1,339,784

1,186,910

278,928

9405

2,815,027

total subscribers

1,547,571

1,466,742

464,601

9405

3,488,319

 

The number of mobile subscribers in Bosnia and Herzegovina as of December 31st 2013 was 3,488,319 with an index of growth compared to year 2012 amounting to 104.06. The number of subscribers was obtained in accordance with the uniform definition of active prepaid and postpaid subscribers for all SMP operators in mobile telephony, which is in line with the norms of the European Commission and the ITU. The number of prepaid subscribers is still several times higher than the number of postpaid subscribers (Figure 3).

                  

Figure 3. The number of mobile telephony subscribers in Bosnia and Herzegovina (2004-2013)

The level of penetration (number of mobile subscribers per 100 inhabitants) of mobile telephony in BiH at the end of 2013 amounted to 90.79%. The diagram in Figure 4 shows the penetration of mobile telephony in the time series for 2004-2013.

              

Figure 4. The number of mobile telephony subscribers in BiH per 100 inhabitants (2004 -2013.)

 

1.4. Network development in mobile communications and coverage of 3G - UMTS

During 2013 BH Telecom, Telekom Srpske and HT Mostar, in accordance with the obligations stipulated in the license for provision of provide mobile services on a universal mobile telecommunication systems (hereinafter referred to as UMTS licenses), continued with the work on the development of the UMTS network in Bosnia and Herzegovina.

The total number of installed base stations of BH Telecom was 463 at the end of 2013. As for the number of users, as of December 31st 2013, BH Telecom had a total of 6,475 3G data users (USB stick and mini laptops), and 685,294 3G users. 3G users are all users who have 3G phones, because they have the ability to use 3G services. Coverage of the population of Bosnia and Herzegovina was 87.05%.

The coverage of the network of Telekom Srpske amounted to 27.70% and the coverage of the BiH population was 71.36%. The installed subscriber capacity as of December 31st 2013 was 1,500,000. Capacity utilization (number of subscribers / installed subscriber capacity) was 99.74%. The number of installed base stations was 432

As for HT Mostar as of December 31st 2013 its coverage of the population of BiH was 71.5% and the number of installed 3G base stations was 342.

 

1.5.      Public network operators

At the end of 2013 there were 78 licensed network operators in the territory of Bosnia and Herzegovina.

1.6. Providing Internet services

Table 6 shows the number of licenses for the Internet service providers (ISP) in the period 2005 - 2013.

Table 6: Number of ISP licenses in BiH (2005-2013)

Year

2005

2006

2007

2008

2009

2010

2011

2012

2013

Number of ISP operators

42

52

60

66

77

75

80

75

69

 

Table 7 presents the number of Internet users in the period of 2004 - 2013. The number of Internet users is estimated based on the number of subscribers provided by ISPs.

Table 7: Number of Internet users in BiH (2004-2013)

Year

The number of Internet users

Index

2004

585,000

-

2005

805,185

137.64

2006

950,000

117.99

2007

1,055,000

111.05

2008

1,307,585

123.94

2009

1,421,540

108.71

2010

2,000,000

140.69

2011

2,113,100

105.66

2012

2,174,250

102.89

2013

2,188,429

100.65

 

 

There was a growth in the number of Internet users in 2013 compared to 2012 where growth index amounted to 100.65.

             

Figure 5: Figure penetration of Internet users in BiH (2002 to 2013)

By type of Internet access, in Bosnia and Herzegovina we have dial-up access (via analog modem and ISDN) with 3,219 subscribers, and broadband with 515,443 subscribers as of December 31st 2013. A significant decrease in the number of dial-up access users in 2013 compared to the previous year was a result of the introduction of a uniform definition of active dial-up subscribers. Penetration of broadband subscribers in relation to the total population was of 13.42%. The structure of broadband connections is still lead by the ADSL access with 57.14% of the total number of broadband connections, with the rise of cable Internet access and FWA connections compared to the previous year.

                          

Figure 6: Ratio between dial-up and broadband connections in Bosnia (2004-2013)

The number of cable connections increased by 17.01%, while the number of FWA connections grew by 3.90%. The number of broadband subscribers reached 99.38% of the total number of Internet subscribers.

Table 8: Number of users of service bundle in BiH (2011-2013)

Service bundle Double-Play

2011

2012

2013

Television and Internet

45,494

36,590

61,204

Fixed telephony and Internet

17,523

22,985

25,511

Fixed telephony and television

25,823

42,555

58,375

Service bundle Triple-Play

 

Fixed telephony, Internet and television

30,940

61,176

96,574

Service bundle Quadruple play

 

Fixed telephony, Internet, television and mobile telephony

864

999

3052

 

Source: Reports of operators

In this period, there was a significant growth in users of service bundles that operators offer in the market. Tables 12 and 13 give the number of users of the bundles of services and users of service sets for the period 2011-2013. Service bundles are services that operators offer to end users in package at a single price (the price per bundle), which implies that user has no ability to influence the characteristics of the bundle, while a set of services implies that end user selects two or more services within one subscription contract and one account where a user can choose service characteristics such as speed, cost, etc. in addition to choosing a provider.

Table 9: Number of users of bundled services in Bosnia and Herzegovina (2011-2013)

Two services

2011

2012

2013

Television and Internet

42,844

77,789

68,371

Fixed telephony and television

495

762

1128

Three services

 

Fixed telephony, Internet and television

160

142

207

Source: Reports of operators

1.8.. Interconnection

During 2013 there were no agreements between SMPs and alternative operators based on the RIP and RIP-cell MVNO document.

Table 10: Overview of interconnection agreements in Bosnia and Herzegovina (as of December 31st 2013)

SMP operator

Operator

Number of contracts

BH Telecom

AirABA d.o.o. Sarajevo

AKT.ONLINE d.o.o. Sarajevo

Blicnet d.o.o. Banja Luka

EuroproNET Bosnia d.o.o. Sarajevo

Logosoft d.o.o. Sarajevo

T3 d.o.o. Sarajevo

„M&H" Company d.o.o. Sarajevo

Voiptel Net d.o.o. Brčko

Telemach d.o.o. Sarajevo

9.

Telekom Srpske

AirABA d.o.o. Sarajevo

AKT.ONLINE d.o.o. Sarajevo

Blicnet d.o.o. Banja Luka

EuroproNET Bosnia d.o.o. Sarajevo

T3 d.o.o. Sarajevo

ELTA-KABEL d.o.o. Doboj

Telrad Net d.o.o. Bijeljina

Dasto Semtel d.o.o. Bijeljina

Telemach d.o.o. Sarajevo

9.

HT Mostar

AirABA d.o.o. Sarajevo

EuroproNET Bosnia d.o.o. Sarajevo

Blicnet d.o.o. Banja Luka

Telemach d.o.o. Sarajevo

4

 

[1] Number of active fixed telephone lines for 2012 in the Annual Report for 2012 differs from the number of active telephone lines in 2012 in this Annual Report. The difference in numbers exists due to the correction of the data submitted by operators after the publication of the Annual Report for 2012.

[2] The change of the name of "Aneks" a limited liability company for telecommunications Banja Luka to "Blicnet" a limited liability company for the telecommunications Banja Luka was done at the District Commercial Court in Banja Luka with Decision on registration, Number: 057-0-Reg-13- 001 493 from July 30th 2013. Acronym of the company is "Blicnet" d.o.o. Banja Luka.

[3] The number of Internet users for 2012 (2,174,250) in this Annual Report differs from the number of Internet users (2,184,500) in the Annual Report for 2012. The reason are corrections of the data submitted by operators after the publication of the Annual Report for 2012.

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