Croatian Regulatory Authority for
Network Industries


Roberta Frangeša Mihanovića 9
10110 Zagreb, Croatia

Tel: + 385 (0)1 700 70 07
Fax:+ 385 (0)1 700 70 70


Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users' interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM' strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary competencies in market regulation.

HAKOM becomes member of EMERG

  Zagreb, 6 March 2015
HAKOM became a member of the Euro-Mediterranean Regulators Group for electronic communications (EMERG), a body for cooperation between national regulatory authorities from countries in the Mediterranean area. After having become a full member of BEREC in July 2013, HAKOM will transfer its active role from the European Union regulators organization to an organization that includes, in addition to Mediterranean European states, African countries from the Mediterranean area. In addition to experiences that may be useful to HAKOM for further development of electronic communications market in the Republic of Croatia, the membership of EMERG will contribute to harmonization of cross-border cooperation with more non-EU countries.
Read more, on HAKOM's website...

Coordination meeting in Vienna

Zagreb, 14 October, 2019 – Vienna hosted an international coordination meeting of the representatives of the competent regulatory authorities of Austria (RTR), Bosnia and Herzegovina (CRA),...

AKOS at an international meeting on measuring the quality of high-speed internet services

Ljubljana, 7 June 2019 - Representatives of the Agency attended the third meeting of QoS Measurement yesterday in Belgrade, at which experts from Slovenia, Hungary, Slovakia, Czech Republic,...

HAKOM: Significantly higher Investments in the Mobile Networks

Zagreb, 6 June 2019 – After the fee reduction and allocation of new 2,100 MHz and 2,600 MHz frequency bands the investments in mobile networks continued to grow. In the first quarter of...